This can help you to ascertain how satisfied the customer feels toward the brand. On a scale of 0 to 10, how likely are you to recommend our company to a friend or colleague Using a likert scale, these questions allow respondents to rank their satisfaction levels from 1 to 10, revealing how likely they are to recommend your business to others.
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Net promoter score (nps) measures customer satisfaction and loyalty and gauges their willingness to recommend your business
How likely is it that you would recommend my brand/product/service to a friend or colleague
Respondents choose from fixed options to express how they feel, think or behave toward a statement or scenario. The classic nps question is How likely are you to recommend us on a scale of 0 to 10 In this case, the word 'us' can represent your business as a whole, your products, or your services.
